1. Introduction
Thank you for choosing Colony Insoles. Protecting your privacy is paramount to us. Should you have any concerns about our policy or practices related to your personal information, please get in touch with us at info@colonyinsoles.com
2. Information Collection
When visiting https://colonyinsoles.com, we collect:
– **Personal Information**: Such as your name, shipping and billing address, email, etc.
– **Usage Data**: Details about how you interact with our site.
– **Cookies**: To enhance your online experience.
3. Use of Information
Your information is utilized to:
– Facilitate account creation and logon.
– Send administrative information.
– Fulfill and manage orders.
– Provide targeted advertising.
– Collect feedback and communicate about your use of our Site.
4. Sharing of Information
Your data may be shared:
– In compliance with legal obligations.
– To protect vital interests and legal rights.
– With third parties like Google AdSense, PayPal, Stripe, etc., for processing transactions, advertising, and marketing purposes.
5. Retention of Information
Your personal information is retained for the time necessary as per the purposes outlined in this policy unless a longer retention period is mandated by law.
6. Safeguarding Your Information
We employ technological and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
7. Your Privacy Rights
You are entitled to:
– Access your data.
– Ensure your data is accurate and updated.
– Object to the processing of your data.
8. Policy Updates
This policy may be updated periodically, with the “Revised” date indicating the latest version.
9. Contact Us
For inquiries about this policy, email us at info@colonyinsoles.com
Refund Policy
1. 60-Day Money-Back Guarantee
At Colony Insoles, customer satisfaction is our top priority. If you are unsatisfied with the quality of our insoles and have not used them, we offer a 60-day money-back guarantee from the date of purchase.
2. Conditions for Return
– The insoles must not be used.
– The product must be in the same condition that you received it.
– It must also be in the original packaging.
3. How to Return
To initiate a return, please:
– Email us at info@colonyinsoles.com with your order number and reason for return.
– Ensure the product is in its original condition and packaging.
– Send your item to:
3816 Pioneer Trail
South Lake Tahoe,
CA 96150 #5
4. Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. If you’ve done this and still have not received your refund, please contact us at [email protected]
7. Contact Us
For more information about our return & refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@colonyinsoles.com or by mail using the details provided below:
3816 Pioneer Trail
South Lake Tahoe,
CA 96150 #5
