How do I contact Colony Insoles?

You can reach us using the contact form on this page or by emailing support@colonyinsoles.com. We aim to reply to every message within 24 hours. Whether it's about an order, a product question, or a return, we're happy to help.

How long until I hear back from your team?

We do our utmost to respond within 24 hours of receiving your message. If you write in over a weekend or holiday, it may take a little longer, but we'll get back to you as soon as we can. Including your order number helps us answer faster.

I have a question about my order. What should I include?

To help us resolve things quickly, include your order number and the email you used at checkout, along with a short description of the issue. If it's about shipping, let us know your delivery address. The more detail you share up front, the faster we can sort it out.

How does the 60-day money-back guarantee work if I want a refund?

Just reach out through the contact form or by email and let us know you'd like to use the 60-day money-back guarantee. Our team will walk you through the simple return steps and process your full refund. There's no risk in trying our insoles.

Do you offer free shipping, and where do you ship?

Yes, we offer free shipping within the USA on every order. If you have a question about delivery times or your tracking, contact us by form or email and we'll check on it for you. You can browse our insole here.

Contact Colony Insoles | Support & Help

By Jack Young, Founder of Colony InsolesReviewed & updated June 2026 · 20+ years in foot care

Questions about your order, sizing, or which insole is right for you? Our team is here to help — most messages get a reply within one business day.

Email: support@colonyinsoles.com
Address: 3816 Pioneer Trail #5, South Lake Tahoe, CA 96150
Hours: Monday–Friday, 9am–5pm PT

Every Colony Insoles order ships free within the USA and is backed by our 60-day money-back guarantee. Not sure about fit? Email your shoe size and we’ll point you to the right pair, or browse the insoles and FAQs first.

Send us a message

About the author — Jack Young

Jack Young is the founder of Colony Insoles. Since 2002 he has been on a mission to make premium, podiatrist-grade foot support affordable for everyone — building the company’s memory-foam-and-gel design around one belief: your feet are the foundation of your whole body. Have a question about your feet? Reach the team →